➤ Order Delivery Time = PACKING TIME + SHIPPING TIME

　✔ Packing time: After receiving your order, we conduct strict quality control and inspection.

It normally takes 24 hours of business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, weekend holidays, national holidays, etc.

If your order includes quite popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize for any inconvenience caused by these delays and thank you for your patience.

　✔ Shipping time: Refers to the time it takes for items to be shipped from our warehouse center to the destination. We provide free standard shipping service for all orders, the delivery time is 5~15 days.

(Note: The shipping time is an estimate from the date of shipment, not from the date of order placement, and may take longer than estimated due to invalid addresses, customs clearance procedures, or other reasons).

✔ WE CAN SHIP TO

✈️ United States, Canada, Mexico

*Service areas exclude Alaska, American Samoa, Guam, the Northern Mariana Islands, and the Virgin Islands.

 

✈️ Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

*Import duties and taxes are included for the European Union, so buy with confidence!

 

✈️ India, Cyprus, Israel, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, Thailand, Turkey, United Arab Emirates, Vietnam 

✈️ Australia, New Zealand

✈️ Brazil, Chile, Colombia

*Brazilian customers need to fill in the tax code.

 

➤ If your orders are for special occasions (birthdays, weddings, party, etc), Please confirm your expected delivery time with us as soon as possible, so as not to miss your important day.

➤ At STUNNING we do our best to deliver within the stated time, however, we cannot be held responsible for any delays caused by the customs clearance of the destination country. ( Note: If there is a tariff you need to pay to get to your parcel, please contact us first before you pay. )

➤ Express shipping requires a signature upon delivery and if no one is available at your delivery location, they will leave a note indicating that you have missed the delivery and when to expect the next delivery.

We do not have control over the time that the courier attempts delivery. The customer is responsible for contacting the courier once they have missed the first attempt ensuring that they are available for the next delivery attempt based on what works best for them.

The tracking also indicates where the item is located and the day it will be delivered as well as how the customer could make arrangements with the courier and could give approval to leave the package at the door.

About pre-sale/delayed delivery:

If some items or some of their sizes are out of stock, we will specifically note the estimated delivery time on the product page.

Additional Questions? 

Thank you for choosing STUNNING Clothing. We hope you can receive your stunning merchandise as soon as possible.

If you have any questions, please contact us via email: fashion@stunningclothing.com

Delivery FAQ

How long does it take to prepare my order?
If the order is paid and confirmed, it usually takes 24 hours to prepare your order before shipping it out.

How long does delivery normally take?
It depends on the shipping method you chose for your order as follows:
Expedited Shipping, delivery takes 3-5 days.
Standard Shipping, delivery takes 7 days.
Flat Rate Shipping, delivery takes 10 days.
(Above total delivery time includes processing time of 1-2 days).

Where is the order shipped from?
Our warehouse is located in China. All products will be shipped from China.

How can I know if the order was shipped?
Once the order is shipped out, a notification email will be sent to you with a tracking number for your reference.

Why was my order divided into two or more packages?
We will do partial shipping for your order under the following conditions:
1) Weight limit of customs or couriers.
2) Hot-sale items need additional preparation time.

 

Return and Refund

What's your return policy?

1. Items can be returned or exchanged within 45 days of purchase. Please note that Flash Sale, gifts, Swimsuits, Lingerie, and Clearance items cannot be returned.
2. The first return is free. Please pay the cost, keep your return invoice, and provide our customer service for a refund. For later returns, if items are returned without quality-related issues, the return shipping fee is at your own cost.
3. You can call the post office to arrange a collection or drop off at your nearest post office.
4. Before sending back the products, please contact our customer service first for the return address.

Can I exchange another size?
We accept returns for refund or exchange within 45 days of purchase. Please note that the exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return it for a refund.

Please contact our Customer Service for further help.